Frequently asked questions
Are your products safe and healthy to use? Do they contain any harmful chemicals?
Our products are 100% safe and chemical-free. They are ISO-certified and PFOA-PTFA free and Lab Tested in UAE.
Is the coating on your cookware safe and healthy?
Yes, our coatings are completely safe and healthy. We use Non-Toxic Granite Coating which is free of all Teflon and PFOA.
Can all your cookware be used in the oven?
Yes, Our Cookware is Oven Safe Upto 220°without Glass Lids, Knobs and Handles.
Are your products dishwasher safe?
We recommend to wash it by hand and not in dishwasher because the soap of the dishwasher can affect the coating of the product and reduce its longevity.
How should I clean and maintain my cookware?
Most of our cookware can be cleaned with warm soapy water and a soft sponge. Avoid using abrasive cleaners, steel wool, any chemicals or hand wash. Check the manual for product-specific instructions for more details.
What is the biggest size available in pots?
The biggest size available is 40cm.
Do you offer different sizes of each cookware item
Yes, we offer a variety of sizes for most of our cookware items to suit different cooking needs.
How do I claim a Guarantee?
To claim a guarantee, check the product manual to ensure the issue is covered, then contact our customer service with your proof of purchase and a description of the issue.
What methods of payment do you accept?
We accept Cash on Delivery (COD), Card Payments, Apple Pay, Google Pay and Tabby (BNPL).
Do you offer international shipping?
Yes, the customer has to pay the extra shipping amount.
What is your delivery time?
We deliver in 2 working days for orders inside UAE
Where are your products manufactured?
Our raw materials are sourced from Germany, and the manufacturing takes place in our own factory in China.
What quality certifications do your products have?
Our company is ISO-certified and meet various international standards for safety and quality.
What is your return policy?
In most cases, we accept 30 days free returns. We request to keep the products in original packing and not use them.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email/WhatsApp number. You can use this number to track your order on our website.
Do you offer any discounts, promotions or gifts?
Yes, we offer smile points on every product. If you order from our app, you get an extra 15% discount with code “FIRST15”. Additionally, you receive a small gift on orders over 400AED and a big gift on orders over 1000AED.
